Professor Elizabeth Stokoe

Feb 24, 2022

Attack of the 50 Foot Zoom Presenter: Visual access and the new etiquette of video-mediated events

by Jessica P. B. Hansen and Elizabeth Stokoe “You’re on mute!” has become one of the most regularly uttered phrases in video-mediated communication, as much of our everyday and working life moved online during the coronavirus pandemic. And remember the point at which Zoom, Teams, and other platforms started informing…

10 min read

Attack of the 50 Foot Zoom Presenter: Visual access and the new etiquette of video-mediated events

10 min read

Nov 10, 2021

The softness of hard data

by Elizabeth Stokoe, Charles Antaki, Mike Bracher, Leanne Chrisostomou, Elle Henderson, Danielle Jones, and Simon Stewart In a recent discussion on Twitter, a professor of genetics raised concerns about a study of children and Long Covid, asking “Is there any data in there or is it just a list of…

11 min read

11 min read

Oct 15, 2021

It’s interpersonal: Personas and live segmentation in customer service conversation

by Marie Flinkfeldt, Sophie Parslow, and Elizabeth Stokoe Who’s the client? According to marketers and designers, knowing the answer to this question is crucial to unlocking and increasing a customer base. …

Personas

6 min read

Personas

6 min read

Jun 22, 2021

Short (th)reads about language, communication myths, and conversation analysis

*** Last update: 20.8.23 This page collects together my Twitter threads on conversation analysis and communication. You can also listen to interviews about conversation analysis (e.g., BBC Radio 4’s ‘The Life Scientific’ and ‘Word of Mouth’ and many podcast series) via my Spotify Playlist. The written pieces are organized into…

Communication

12 min read

Communication

12 min read

Jun 17, 2021

Is communicating in person the “gold standard”? You’re asking the wrong question

by Elizabeth Stokoe, Pentti Haddington, Jon Hindmarsh, Laura Kohonen-Aho, Tuire Oittinen, Sean Rintel, and Lucas Seuren Communication has been described as the “most important skill of the 21st century”. Yet myths circulate about what counts as ‘good’ communication, including what counts as the optimal circumstances for communicating. Myths arise partly…

Communication

10 min read

Is communicating in person the “gold standard”? You’re asking the wrong question

Communication

10 min read

Jun 3, 2021

Conversation analysis and conversation design: Where the moonshots are

by Elizabeth Stokoe, Saul Albert, Sophie Parslow, and Cathy Pearl Conversation has been described as “the primordial site of human sociality”. Every turn during conversation is designed and used by humans for other humans to get different facets of life accomplished. We build, maintain, and end our personal and professional…

Conversations

12 min read

Conversation design and conversation analysis

Conversations

12 min read